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Frequently Asked Questions

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Why do I need a leak detection system?

Plumbing leaks are common and destructive, striking 1 in 12 homes per year and costing $13 billion in insurance claims in the USA alone. And since even the smallest leak can release thousands of gallons in a matter of days, it’s smart to install a FloLogic System for its exclusive real-time leak detection; detecting leaks as small as a tablespoon per minute when they begin and automatically stopping them. Cheaper devices may be available, but no other leak control technology can precisely see leaks big and small in real time as precisely as FloLogic.

How does the FloLogic System work?

FloLogic is the smartest leak control device because it’s designed to catch the lowest common denominator of any plumbing supply leak: abnormal water flow. The FloLogic System monitors all flow 24/7—beginning as low as a half-ounce per minute (or about a drip-per-second). Normal water use happens in intervals. Leaks are constant. Once flow begins, FloLogic measures the time duration. If the flow time exceeds the allowance, a leak is suspected and the water is shut off automatically. Adjustable Home and Away modes allow normal water use without interruption while flagging and stopping leaks in real time. FloLogic integrates with irrigation, water treatment and pools to distinguish and allow their extended water use from a leak. FloLogic’s flow detection sensitivity can be adjusted between 0.5 – 48 ounces-per-minute. The FloLogic Connect module adds ambient temperature monitoring that can be set to provide notifications as well as automatically shut off the water at a given low temperature. The FloLogic app allows full oversight, system control and receipt of alerts from anywhere.

How does FloLogic differ from lower cost flow-based systems?

Other systems are similar to FloLogic in that they use flow sensing technology to detect leaks, but they offer less comprehensive protection because they rely on water meter technology to see real time flow. These metering devices are helpful for those homeowners who want to monitor their daily water volume use, but water meters only begin to detect real time flow, and therefore leaks, around a pint-per-minute, up to a quart-per-minute range. A pint-per-minute leak in one day will spill 180 gallons of water. A lot of these systems that use metering technology rely on patterns and algorithms to determine when or why to shut off the water. In some cases causing undesirable/ un-wanted shut offs.

FloLogic’s EverWatch™ leak sensing technology can see leaks in real time starting a ½ ounces per-minute (about a tablespoon). Your municipality may already use an advanced water meter infrastructure (AMI) that allows you to log in and see your daily water use for free. FloLogic also differs from cheap competitors in that it’s a cast bronze, US-made valve available in multiple sizes, is proven for more than two decades in the field and comes with a standard battery backup and 5-year warranty.

Why is the FloLogic Shutting off My Water?

When the FloLogic System automatically shuts off the water, you receive an app push notification and/or text alert (or your legacy Control Panel will beep). This only occurs when water has flowed continuously longer than your Home or Away program settings. To silence the local alarm, Press the DISABLE key on the Control Panel. After more than 20 + years of service we are 100% confident that the FloLogic System will not produce a “false” alarm. There must be actual water movement to trigger an auto-shutoff. See this video or read the Shut Off Assist Guide

While Home and Away mode flow time allowances are fully adjustable, the preset time of 30 minutes for the Home mode and 30 seconds for the Away mode works for most properties. This allows consecutive showers without alarms when a home is occupied and also lets ice makers function when unoccupied.

Here is a link to our Residential Programming Supplement.

How does FloLogic catch leaks without interrupting normal water use?

Typical water use has starts and stops, whereas leaks start and continue. FloLogic senses all flow 24/7. If an uninterrupted flow time exceeds the parameters, a leak is suspected and the water is automatically shut off. Home and Away modes ensure the utmost in protection without interrupting normal use. While Home and Away mode flow time allowances are fully adjustable, the preset time of 30 minutes for the Home mode and 30 seconds for the Away mode works for most properties. This allows consecutive showers without alarms when a home is occupied and also lets ice makers function when unoccupied.

Here is a link to our Residential Programming Supplement.